E-gate Power Electronics (Shenzhen) Co., Ltd. in cooperation with the power companies for many years, the technology has always pursued first, we offers comprehensive services to the principle of "providing customers with reliable service" as our aim to win power for this purpose system, recognition of friends.
We are committed to:
1.The system's technical service commitment
(1)To provide users with comprehensive technical information, including equipment specification drawings, etc.;
(2)For user training, application of the corresponding operators;
(3)To help users establish and implement a system operating procedures;
(4)To provide life-long maintenance of equipment, periodic active-site inspection equipment;
(5)Require service personnel to seriously provide services to users on the service personnel evaluate them strictly.
2.The system hardware and software services committed to
(1)On the provision of equipment, warranty period, all for free repair and replacement;
(2)In the system when problems arise, the public and technical service system to respond to the fastest speed, to be solve the problem. Need to place the scene of a 24-hour, problem-solving;
3.Application software services committed to
(1)To commit to the company responsible for developing application software system for many years warranty, free upgrade within a year;
(2)The system is running three months later, the company responsible for the performance of the system running adjustments to ensure the high performance operation;
(3)Applications, major problems, the technical personnel to the scene within 24 hours to resolve.
4.Conventional service support
(1)Telephone counseling: provision of advisory service hotline telephone numbers and hotlines paging, to provide users with a 24-hour hotline support;
(2)Remote terminal support: support for companies to set up a remote terminal, by way of dial-up log on-line support;
(3)Periodic inspection: once a year, to help optimize the system, safeguard the system against possible trouble.